Unearth Emotional Insight And Do Better Concept Testing

Published 22 Oct 2013 1 minute read

Platform
Tools

Further's markup tool is aimed at researchers, designers, planners and strategists wanting to unearth rich emotional insight and improve the effectiveness of their ads or concepts.

Testing your concepts and ads helps you iron out any issues and iterate quickly, in the knowledge that your audience is responding positively to the changes. It reduces the risk of releasing or launching something that isn’t quite right, and ensures you get the right message across to those that matter.

Getting it wrong can be costly, so this form of testing and evaluation is essential if you’re going to hit the spot and maximise your campaign or project.

Further’s MarkUp tool, integrated with IdeaStream™, makes it easier than ever to test and evaluate your concepts, be they in the form of videos, graphics, design or mood boards. MarkUp captures emotional response and provides actionable insight by way of heatmaps, verbatims and emoticons.

The benefits of using MarkUp include:

  • Greater accuracy of your your ads and concepts
  • Quick response from your chosen audience
  • Global reach without leaving your desktop
  • Rapid prototyping and iteration
  • Cost effective concept testing
  • Full integration with communities, bulletin boards and online qual hosted on IdeaStream™

If you’re running short or long-term communities, or bulletin board focus groups, you can work closely with participants to improve your ads and concepts in addition to other methodologies including diaries, ethnography, immersion and in-the-moment data capture.

How does it work?

Using the MarkUp tool is simple. Follow these simple steps and your audience will review your work in minutes not days!:

  1. Recruit your target audience (we can help you with that!)
  2. Upload your ads or concepts (image files or videos)
  3. Program the questions you want to ask and the style of response you want to capture
  4. Capture the audiences open-ended and/or emotive response
  5. Review the data captured immediately via the IdeaStream™ dashboard as a digital heatmap (which your clients will love!) and verbatims

Of course, once you’ve conducted your testing you can iterate your concepts and repeat the testing process. There’s no limit to the number of concepts you can have reviewed.

Multiple outputs

Heatmaps

MarkUp gives you a number of outputs including heatmaps highlighting areas of interest and attention that clients love. There’s also emotional response indicated by use of emoticons, and unstructured answers to questions you can pose to respondents.

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We were amazed at the level of insight we achieved in just a week. Further opened our eyes to new ways of researching and understanding our staff

We helped Conde Nast International define a new global mission and vision statement

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Further really understood the brief and were extremely proactive. We are now very confident that we’re taking the right products and proposition to market.

We helped this insuretech startup tailor their customer value proposition for the UK market ahead of a planned launch

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Further's expert team pushed us to clarify our assumptions and to think harder about how to communicate the value of our products and services

We helped Keyhouse enter a new market and understand what target users of their case management software needed and how to position their offer

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Working with Further was a refreshing and eye-opening experience…...the qualityof their output which was excellent.

We helped Unicef generate insights to support the development of a mass market, sustainable fundraising product.

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Strategically, Further’s insights provided clear and directional answers that will guide us through our next phase of growth

We helped Zwift understand users and non-users needs and wants so they could prioritise their innovation pipeline

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We helped Chilly’s leadership team consider new ways to understand and co-create with their customers’

We helped disruptive pet insurance company Waggel develop customer personas and map out the current and intended customer journey.

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